MedCore Solutions Fulfillment Policy
1. Service Delivery:
MedCore Solutions provides healthcare staffing solutions based on an agreed 30-day service contract. Healthcare professionals are scheduled according to the client’s needs, and any changes to the schedule must be communicated promptly. Adjustments will be made based on availability and service requirements.
2. Refund Policy:
Clients may request a refund within 7 days of service initiation if the service provided does not meet agreed standards. Refund requests must be submitted in writing to info@medcoresolutions.com. Approved refunds will be processed within 14 business days to the original payment method. Any services rendered will be deducted from the refundable amount.
3. Cancellation Policy:
Cancellations must be requested with at least 48 hours’ notice before the scheduled staffing date. A cancellation fee of 30% of the total service fee will apply if canceled within 48 hours. If MedCore Solutions cannot fulfill a staffing request, a full refund or rescheduled service will be offered.
4. Service Adjustment/Replacement Policy:
If the healthcare professional provided does not meet the agreed-upon qualifications, clients may request a replacement within 24 hours. A replacement will be provided at no additional cost, subject to availability, to ensure continuous care.
5. Service Modifications and Amendments:
Clients may request modifications to the service agreement, such as changes in staffing numbers, qualifications, or shift timings, within the 30-day contract period. Any such requests must be made in writing to info@medcoresolutions.com and are subject to approval and potential additional fees.
6. Contact Information for Customer Support:
For inquiries or concerns, clients can contact MedCore Solutions via:
- Email: info@medcoresolutions.com
- Phone: (888) 201-8763
- Mailing Address: 6450 N. Swan Rd. Suite 110b, Tucson, AZ 85718
We strive to respond to all inquiries within 24 hours during business days.
7. Dispute Resolution:
If any dispute arises regarding service delivery or fulfillment, clients are encouraged to contact us directly at info@medcoresolutions.com. We aim to resolve disputes amicably. Should this not be possible, mediation or arbitration can be pursued, as outlined in the service agreement.
This policy incorporates the 30-day service agreement and ensures detailed expectations for service delivery and dispute resolution.